SHIRTS

What types of shirts do you offer? . . .

We offer a very wide variety of shirts. Our sizes range from adult to toddler and we have a diverse selection of materials including 100% cotton, tri-blend, and dri-fit. In order to have a widest selection possible, we order from multiple suppliers to have several style and color options. These styles include crew necks, v-necks, long sleeves, hoodies, zip-up sweatshirts, and baseball tees. Browse our product pages to see for yourself! Additionally, if you have do not see the style or color you want online, simply contact us. The products online are our most frequently ordered. Therefore we may still be able to find the shirt you want outside of our online selection.

What is the difference between your standard, preferred, and premium shirts? . . .

In order to make the process easiest for you, we have categorized all of our shirts into these three groups. Our Standard shirts are budget-friendly and fit like a basic, regular shirt. These are great for very large orders, community events, or school organizations. Our Preferred selection is at a slightly higher price but feature higher quality materials for a more soft, comfortable fit. Preferred shirts are also “fashion fit” (think form-fitting or slim fit), making these products ideal for retail, or if you simply want high quality, yet affordable shirts! Premium shirts are just as soft, comfortable and form fitting as our Preferred selection, yet they also feature eco-friendly or USA made qualities. Our eco-friendly products include hemp material, organic material, and recycled material products.

Can I order multiple shirt colors or styles (polos, long sleeves, hoodies, etc.) within the same order? . . .

Absolutely! Your order can have multiple styles, colors and designs. However, keep in mind that our minimum quantity for any order is 24 pieces. This includes up to 2 colors or print locations. Therefore, each design will need to have a minimum of 24 products to print on regardless of the style. For further details, please see our question below about minimum orders, or simply contact us for a quote on your order.

I want my shirt to be very comfortable and to fit well, but at an affordable price. Can you help? . . .

Yes! Our Preferred selection features products for this very purpose. We want to make sure our customers can receive a high quality shirt at an affordable price. Browse this selection to ensure a soft, durable shirt at a price that is most manageable for your budget. If you have any particular concerns or questions, feel free to contact us for more advice.

Do you offer dri-fit apparel for 5Ks or athletic teams/events? . . .

Yes. Our Performance selection offers dri-ft clothing in both adult and youth sizes. We also offer polos in men’s and women’s sizes. If you do not see a style under the Performance category that you like, feel free to contact us.

Can you screen print on other apparel/cloth items besides shirts? . . .

While we mainly screen print on shirts, we can also screen print on other items, such as sweatpants, yoga pants, canvas bags, aprons, etc. If you would like to enquire about screen printing another item besides a shirt, please contact us for further details.

Do you offer any eco-friendly or organic shirts? . . .

Our Premium shirts include both eco-friendly and USA made apparel. Browse this product page for a variety of shirts made organic, recycled, and hemp materials in sizes and fits for all ages.

I work in retail and I do not want tags on my shirts. Can you help? . . .

We have shirts available with both cut-away and tear-away tags. For your convenience all of our products online are labeled with their tag type. If you would like the retailers tag removed from your shirts while screen print we do offer this service at the prices below.

Removal by Cutting/Seam Ripping: $0.25/shirt Tear Out Removal: $0.10/shirt

What if the shirt I want is out of stock?. . .

Print My Threads is not responsible for items that are out of stock. We can not guarantee our wholesalers will have enough stock in certain styles. We make every effort to work with various wholesalers and locations to thoroughly complete an order. All garments are ordered after your order is placed and paid. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your desired item.

INKS

What types of inks do you use? . . .

We print with three types of ink: Waterbase, Plastisol, and Discharge.

Water base printing is very similar to discharge printing but for white and light colored shirts. The inks are dyed into the fabric. When used on dark color fabrics it gives a strong faded/vintage look. Keep in mind that when using light ink colors on dark shirts the ink colors will be tinted by the shirt color. For example white inks on a black shirt will cause the inks to be a light grey. Water base inks must be washed before they take their "no feel" state.

Plastisol is used in the traditional style of printing. Inks are thicker and rougher than our standard printing, and the ink sits on top of the shirt. These inks can be printed on any garment or fabric and work best in small print areas. Plastisol inks will be used on all 50/50 tees in place of our standard inks.

Discharge printing is the process of bleaching the dye out of the shirt, leaving its natural color showing through (usually a tan color). We can also PMS match discharge ink, however results vary depending on shirt color & brand. The only major downside is that with discharge printing you must wash the shirts before they take their "no feel" state.

What is an underbase?. . .

An underbase is a layer of white ink that is printed under the other ink colors when printing dark garments with plastisol inks. When printing most colors on dark garments the color of the shirt will show through the ink, influencing the color of the ink.For instance, yellow ink printed directly on a royal blue shirt will look green. To prevent this, an under base of white ink is printed, then flash dried, and the yellow is printed on top.This gives the top colors full opacity.

Can you match a custom Pantone color? . . .

Yes. We will provide Pantone Color Matching for your apparel when your order is submitted

We will provide free pantone color matching for your garments when your orders are submitted. However, there is an issue with pantone matching, and that is that not every color looks the same on every monitor. A certain red on your screen may appear to be a different red on ours. There is no universal color calibration for computers. It is always best to try to supply your own pantone colors if possible. The best way to do this, and the most accurate way, is to purchase a Pantone Plus Series Solid Coated Formula Guide. This can be purchased as part of the set (Coated and Uncoated) through Amazon for $92 + shipping. The reason why it's best to buy the book, once again, is the pantone guide on your version of photoshop is still using your color calibration, and will not necessarily be accurate.

Do more ink colors for my design increase the price of my order? . . .

Are there certain inks that work best on certain shirts? . . .

Yes. When reviewing your order, we will be able to choose the ink that will give you the best result. For instance, waterbase inks work best for bright colors on lighter shirts and result in a “no feel” state on the shirt. They can also be used to create a “vintage” or faded effect on darker shirts. Plastisol is a traditional screen printing process and is thicker and rougher in texture. Plastisol can be printed on any material and is very useful for printing opaque and dark graphics.

Do inks work differently on different shirt materials (100% cotton, tri-blend, etc.)? . . .

Do you offer any eco-friendly inks? . . .

At Print My Threads, our preferred printing method is eco friendly water based inks. These inks provide a much softer feel and are better for the environment.

What is the price difference for each ink type? . . .

There isn’t a difference in cost for different ink types.

Can you print over the shirt’s seams, pockets, or zippers? . . .

No. To get the best quality print when screen printing, we need as flat of a surface as possible between the pallet (that the garment lays on) and the screen (that holds your design). The fronts and backs of t-shirts are consistently smooth and the same thickness, which allows us to get a perfect print every time. However, when you print over a seam, pocket or zipper, it creates an inconsistency, because these are thicker portions of the garment. When you print over these portions of the garments, it creates a gap in the print where the ink from the screen does not touch the shirt due to the ridge caused by the seam.

Example: We do our absolute best to give you the highest quality print possible, but when a print goes over the seams, we cannot accept responsibility for any negative effects caused by this issue.

DESIGN

Can I bring in my own design for my shirts? . . .

Yes. All files must be 300 DPI or vector format. The design should be sized to the size you would like for it to print. All text must be embedded or Font files need to be sent with the artwork. Our printing can only be as good as the artwork. Print My Threads will not be responsible for poor quality printing due to poor artwork. Print My Threads is not responsible for any misspellings, errors, or issues in your art file that has been approved for printing. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and has been approved, that is how we will print it.

Acceptable formats include:
Illustrator (.AI)
Vector (.EPS)
Photoshop (.PSD)
PDF
Image Files (.JPEG, .PNG, .TIFF) *(If no other formats are available)

*Low resolution images will typically need to be re-drawn in order to prep them for screen printing. This may result in $30/hr graphic design fee.

In what file format should I send you my design? . . .

Acceptable formats include:
Illustrator (.AI)
Vector (.EPS)
Photoshop (.PSD)
PDF
Image Files (.JPEG, .PNG, .TIFF) *(If no other formats are available)

Can you help me with a design for my shirts? . . .

Our graphic designer is here to help with your custom designs. If you need artwork or a shirt design, we provide custom graphic design to fit your needs at our standard rate of $30 per hour, with a minimum of 1 hour. We will always supply an estimate and get approval before starting and billing for any custom design work.

What is the additional cost for a custom design? . . .

Our standard rate for a basic design is $30 per hour, with a minimum of 1 hour. However, if you are looking for a more creative design and in need of ideas or inspiration, the cost will be $60 per hour. We will always supply an estimate and get approval before starting and billing for any custom design work.

If I require the graphic designer, how does the art approval/order proofing process work? . . .

When the artwork is complete our graphic designer will send a digital mockup via email for your approval. Artwork must be checked for spelling, color, sizes, placement of the art and accuracy of artwork by the customer. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Custom Artwork fee to be billed at our standard rate. It is very important to look over every detail of the mockup since this is how your apparel will be printed. Print My Threads will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

How long will it take for a custom design mockup from our graphic designer? . . .

This depends on your design and your communication with our designer. If your design is simple and requires minimal design time, we can get you a mockup in 24 to 48 hours. If your design requires custom artwork, the design could vary from a couple days to 4 or 5 days. This design time is also dependent on your communication with the designer. If you are responding at a slower rate or ask for multiple changes, the design will take more time to complete. We always require a final agreement of your design before printing to ensure your satisfaction with the resulted artwork.

How can I easily make a design for my order? . . .

Head over to our Design Lab to create a design for free! It features artwork templates for almost any group or occasion with endless font and color options. It is a fun and easy way to create a unique design for your order. You can also get started now to get your order printed and delivered at a quicker rate!

What are your maximum imprint sizes? . . .

Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a "safe zone" to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.

Womens/Juniors Small - 12” W x 15” H
Womens/Juniors Medium - 13” W x 15” H
Womens/Juniors Large - 14” W x 16” H
Womens/Juniors Extra Large - 15” W x 17” H

Unisex/Mens Extra Small - 13” W x 17” H
Unisex/Mens Small - 14” W x 17” H
Unisex/Mens Medium - 15” W x 17” H
Unisex/Mens Large - 15” W x 17” H

Youth Extra Small - 11” W x 11” H
Youth Small - 13” W x 14” H
Youth Medium - 14” W x 15” H
Youth Large - 15” W x 17” H

MY ORDER

How do I place my order? . . .

To place an order you can email us for a quote or you can simply call us directly at (606) 833-0335. Furthermore, if you are in the area, drop by at:
2200 Argillite Road
Flatwoods, KY 41139

What information do you need for me to get a price? . . .

We want to make pricing your order simple. To determine your price, we need to know:

The product you want us to print (apparel type, style, color etc.)
The number of print locations (front, back, sleeve, tag etc.)
The number of colors in each print location
The quantity you want printed
If and where you need your order shipped

That's it! We are committed to transparent pricing and making sure you get the best value for your money. There are no hidden set up charges or fees.

What is the minimum amount of shirts you require in an order? . . .

Our minimum quantity for any order is 24 pieces. This includes up to 2 colors or print locations. For example, a one color front and a one color back OR a 2 color front only OR a 2 color back only.

Each additional color or print location will add an additional 12 pieces onto the minimum required. (3 colors = 36 piece minimum, 4 colors = 48 piece minimum, etc.)

Additional print locations also increase the required minimum. For example, a one color front and a one color back print would require a 36 piece minimum order. The addition of a one color sleeve print would increase the minimum required for the order to 48 pieces.

If an under base is required when printing light inks onto dark shirts, this will be considered an additional color and will increase minimums for the order accordingly.

If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.

What is the turnaround time for my order? . . .

Our standard turnaround time is 7-10 business days from the date that the order is finalized, plus shipping. (This includes payment of deposit, artwork/mockup approval, sizes, colors and quantities needed, shipping info, etc.) Delay in receipt of any of this information could result in a delay in production. Standard turnaround refers to our standard location screen printing services. Non-standard print locations, sleeve prints, complex orders, embroidery, etc. may require additional turnaround time and cost.

If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time. Print My Thread’s will not be held responsible for missing deadlines due to circumstances outside of our control such as inclement weather conditions, utility service interruptions, shortages and errors from the supplier, shipping errors, or any acts of God. These situations are not factored into the standard turnaround time estimate and may require additional time.

What if I need my order rushed? . . .

If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time.

Do you charge any setup/screen printing fees? . . .

We don’t charge setup/screen fees. We like our customers to know exactly what they are being charged without the confusion of additional fees. Like the rest of the industry we will use the same set of screens per design ordered. The graphic will print the exact same size, no matter the size of the item we are printing on. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Additional screens may be needed when printing girl and youth sized shirts depending on the size of the artwork and desired look.

What if I want to make changes to my order after payment? . . .

Any change made to your order that is not due to a stock issue on behalf of our suppliers will be subject to a fee of $25.00 to $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: PMT, Inc. places an order for 100 Anvil 980 shirts in Black. Print My Threads then orders the shirts to prepare for printing. Two days later, PMT, Inc. wants to change the order to now print on 100 Anvil 980 White tees. Print My Threads has to re-do the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have the new shirts shipped out.

When do I pay for my order? . . .

Orders must be paid in full before the order begins unless otherwise approved by Print My Threads staff. If you pay via check, the turn around may vary depending on the time it takes for your check to clear.

Example: PMT, Inc. emails Print My Threads about placing a T-Shirt order. Print My Threads sends PMT a Quote. PMT approves the quote and Print My Threads sends an Invoice. PMT waits 3 weeks, then pays for the order. Once payment is received, Print My Threads places the order on the production schedule.

Can I supply my own shirts/apparel? . . .

No. We do not print on customer supplied goods unless the order qualifies for "contract printing". please contact us directly for more information about contract printing.

Do you do contract printing? . . .

Yes! If you are interested in contract printing, please contact us directly for more information.

What if I want to cancel my order? . . .

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any changes to the apparel (tag removal, printed tags, printing, etc.) has begun on the order.

Example: PMT, Inc. places an order for 99 shirts. Print My Threads then orders the shirts to prepare for printing. Two days later, PMT, Inc. needs to cancel the order (for any reason). Print My Threads has to return the shirts to the wholesaler which causes shipping fees and restocking fees. Print My Thread refunds PMT, Inc. for their order minus any necessary cancellation fees.

What if I don’t like my shirts? . . .

We check every garment at least four times: when it arrives from our supplier before going into production, again as it comes off of the press, a third time as it comes out of the dryer, and again when we box up your shirts.

However, there are still times when mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Print My Threads will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Print My Threads also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Print My Threads does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email sales@printmythreads.com to submit your claim. If Print My Threads is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Print My Threads will not be responsible for any shirts sold or given away prior to returning the order.