Policies & Terms
Our standard turnaround time is 7-10 business days from the date that the order is finalized, plus shipping. (This includes payment of deposit, artwork/mockup approval, sizes, colors and quantities needed, shipping info, etc.) Delay in receipt of any of this information could result in a delay in production. Standard turnaround refers to our standard location screen printing services. Non-standard print locations, sleeve prints, complex orders, embroidery, etc. may require additional turnaround time and cost.
If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time. Print My Thread’s will not be held responsible for missing deadlines due to circumstances outside of our control such as inclement weather conditions, utility service interruptions, shortages and errors from the supplier, shipping errors, etc. These situations are not factored into the standard turnaround time estimate and may require additional time.
Our minimum quantity for any order is 24 pieces. This includes up to 2 colors or print locations. For example, a one color front and a one color back OR a 2 color front only OR a 2 color back only.
Each additional color or print location will add an additional 12 pieces onto the minimum required. (3 colors = 36 piece minimum, 4 colors = 48 piece minimum, etc.)
Additional print locations also increase the required minimum. For example, a two color front and a one color back print would require a 36 piece minimum order. The addition of a one color sleeve print would increase the minimum required for the order to 48 pieces.
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Most orders require a 50% down deposit before the printing begins unless otherwise approved by Print My Threads staff. If you pay via check, the turn around may vary depending on the time it takes for your check to clear.
Example: PMT, Inc. emails Print My Threads about placing a T-Shirt order. Print My Threads sends PMT a Quote. PMT approves the quote and Print My Threads sends an Invoice. PMT waits 3 weeks, then pays for the order. Once payment is received, Print My Threads places the order on the production schedule.
All files must be 300 DPI or vector format. The design should be sized to the size you would like for it to print. All text must be embedded or Font files need to be sent with the artwork. Our printing can only be as good as the artwork. Print My Threads will not be responsible for poor quality printing due to poor artwork. Print My Threads is not responsible for any misspellings, errors, or issues in your art file that has been approved for printing. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and has been approved, that is how we will print it.
Acceptable formats include:
- Illustrator (.AI)
- Vector (.EPS)
- Photoshop (.PSD)
- Image Files (.JPEG, .PNG, .TIFF) *(If no other formats are available)
*Low resolution images will typically need to be re-drawn in order to prep them for screen printing. This will result in a design fee.
If you need artwork or a shirt design, we provide custom graphic design to fit your needs. We will always supply an estimate and get approval before starting and billing for any custom design work. Please see our Design Packages for more information.
Art Approval | Order Proofing
When the artwork is complete, one of our graphic designers will send a digital Art Proof(s) via email for your approval. Artwork must be checked for spelling, color, sizes, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the Art Proof since this is how your apparel will be printed. Print My Threads will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the Art Proof could result in production delays.
We will provide Pantone Color Matching for your apparel when your order is submitted for your garments when your orders are submitted. However, there is an issue with PANTONE matching, and that is that not every color looks the same on every monitor. A certain red on your screen may appear to be a different red on ours. There is no universal color calibration for computers. It is always best to try to supply your own pantone colors if possible. The best way to do this, and the most accurate way, is to purchase a pantone color matching. This can be purchased as part of the set (Coated and Uncoated) through Amazon for $92 + shipping. The reason why it's best to buy the book, once again, is the pantone guide on your version of photoshop is still using your color calibration, and will not necessarily be accurate.
We don’t charge setup/screen fees. We like our customers to know exactly what they are being charged without the confusion of additional fees. Like the rest of the industry we will use the same set of screens per design ordered. The graphic will print the exact same size, no matter the size of the item we are printing on. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Additional screens may be needed when printing girl and youth sized shirts depending on the size of the artwork and desired look.
Example: PMT, Inc. orders 40 Girls shirts and 60 Unisex shirts with the same design, but sizes the design differently for the two sets of shirts. Print My Threads will have to make two sets of screens. PMT, Inc. will be charged the 36-49 Quantity pricing for the Girls shirts and 50-99 Quantity pricing for the Unisex shirts, NOT the 100 Quantity pricing.
Out of Stock Items
Print My Threads is not responsible for items that are out of stock. We can not guarantee our wholesalers will have enough stock in certain styles. We make every effort to work with various wholesalers and locations to thoroughly complete an order. All garments are ordered after your order is placed and paid. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your desired item.
Collar & Seam Printing
Although Print My Threads has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Although Print My Threads has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Print My Threads will not be responsible for these inconsistencies but make every effort to deliver the highest quality print based on your approval.
Specific Measurements When Printing
Print My Threads printers have over 5 years of experience, but there is no way to efficiently measure the distance from the collar on each shirt as each one is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target. Not all shirts will hit exactly at 2”, they may be off by as much as a half an inch in either direction depending on the way the shirt was sewn. This will not be considered a misprint and Print My Threads will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of our suppliers will be subject to a fee of $25.00 to $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Example: PMT, Inc. places an order for 100 Anvil 980 shirts in Black. Print My Threads then orders the shirts to prepare for printing. Two days later, PMT, Inc. wants to change the order to now print on 100 Anvil 980 White tees. Print My Threads has to re-do the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have the new shirts shipped out.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any changes to the apparel (tag removal, printed tags, printing, etc.) has begun on the order.
Example: PMT, Inc. places an order for 99 shirts. Print My Threads then orders the shirts to prepare for printing. Two days later, PMT, Inc. needs to cancel the order (for any reason). Print My Threads has to return the shirts to the wholesaler which causes shipping fees and restocking fees. Print My Thread refunds PMT, Inc. for their order minus any necessary cancellation fees.
Print My Threads will do everything we can to meet any due date, but we cannot guarantee it due to stock levels and complications from not approving an order in a timely manner. Rush fees will apply to any order inside of 7 business days. Customers may be responsible for any expedited shipping charges associated with the order and will be listed separately on the invoice.
Print My Threads cannot be responsible for any shipping delays caused by the shipping company. We typically use UPS and USPS for all of our shipping needs. For Example, if you do not receive your package on time because UPS cannot deliver your package due to inclement weather, or if they deliver to the wrong address even though the correct address is on the package. We will make sure your package leave our building on time, but we cannot guarantee the arrival time based on unforeseen issues from the shipper.
Just like you, we enjoy spending the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year's Eve
Under-Runs & Spoilage
Print My Threads will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Typically spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering it is never a bad idea to order extras. We always do our best to get you what you ordered and we will refund you the cost of any items shorted from your order.
Print My Threads will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Print My Threads is only responsible for the $7.50 you would have paid us for the shirt).
There will be a $30.00 returned check fee.
Print My Threads reserves the right to change pricing without notice.
Example: PMT, Inc. looks at the pricing on Print My Threads website on Monday. On Tuesday, Print My Threads changes the pricing on their website due to rising cotton prices. Later that day, PMT, Inc. contacts Print My Threads unaware that the prices have changed since the day before. PMT, Inc. places an order and is charged the most up-to-date pricing.
Print My Threads is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. If the timeframe allows we may be able to send back the defected garments and get new ones in time for printing. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell. (Example, purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this, Print My Threads cannot 100% guarantee exact color consistency on coloring with discharge printing. This is most noticeable on white ink prints (showing a slight off white look), but it can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Print My Thread will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order. Any extra blanks returned to be printed will be added to the order and you will not be charged for this original blank.
We try to check every garment as it comes off of the press, the dryer and while boxing. However, there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Print My Threads will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Print My Threads also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Print My Threads does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. If Print My Threads is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Print My Threads will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Print My Threads, we are only responsible for the reprinting of the remaining 85 shirts).